Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, please contact us at info@grakodesign.com. Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Returns must be shipped after approval, and any items sent back to us without first requesting a return will not be accepted.
Please send your returns to the following address:
Grako Design Returns
2870 Clarcona Rd
Suite 108-109
Apopka, FL 32703
Refunds
Once we’ve received and inspected your return, we will notify you if your refund is approved. If approved, a refund will be issued to your original payment method within 5 business days of receiving the returned merchandise. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@grakodesign.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately at info@grakodesign.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards. If you have any questions about your specific item, please reach out to us at info@grakodesign.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.