Terms and conditions

These Terms and Conditions shall serve as a binding contract between GRAKO INTERNATIONAL (also referred to herein as we) and our Dealer (also referred to herein as you).

Website Access

Once you are approved as a GRAKO dealer, you will be able to log in to www.grakodesign.com where high resolution photo library, catalog and price will be available for you. Pictures on GRAKO website could only be used to promote GRAKO products and help you better serve your customers who are interested in GRAKO products.

Order Placing

Purchase Order (PO) shall be placed via fax (305) 827-4586, email info@grakodesign.com, calling at 305-827-4585 or at our office in Miami Lakes. As soon as a PO is received by GRAKO, an acknowledgment will be faxed or emailed to you within 24 hours confirming the availability of products. If an item is out of stock an ETA date will be provided as an order confirmation. For immediate service, you can call our sales center at (305) 827-4585 Ext: 8100.

Please provide the following information on the Purchase Order:

1. The complete Ship To address and the complete Bill To address.
2. Purchase Order Number if applicable.
3. Any special instructions or side marks required on the Order

Order Cancellation

There will be no charge for cancelling an order. Cancelled orders for products that already left GRAKO warehouse will be subject to the return policy.

Payment

All Purchase Orders must be paid at the time of ordering or prior to PICK UP, unless other payment terms are agreed. Payment Terms may be arranged after a credit application is submitted with our credit services. If other payment terms are agreed, the Dealer guaranties to GRAKO INTERNATIONAL (and any person or firm GRAKO may transfer its interest to) all payments and other obligations owed by the Dealer to GRAKO under agreement. Dealer shall also pay all reasonable costs and fees incurred by GRAKO in enforcing this Guaranty. The laws of Florida shall govern this Guaranty.

Shipment

Grako International do not ship any furniture at this time, the dealer needs to pick up
products in Grakos warehouse at the back of the facility.

Damages

GRAKO INTERNATIONAL takes every step possible to ensure your orders are in the best condition possible. However, it is the Dealer’s full responsibility to thoroughly inspect the products received and observe any defects or damages before signing and accepting. If the box shows any signs of carrier mishandling: hole(s), crushed corners, worn tops, bottom or edges, etc., the buyer or authorized agent must note the exact description of each carton on the physical inspection report. If any unacceptable damages are observed, you have the right to refuse the item.

Returns

Upon receipt, GRAKO will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return, or deduct any damage repair cost from the refund balance. Refunds will be issued within 14 days from the receipt of the returned merchandise; on the other hand, Credit to your account will occur as soon as the product is received and inspected.

If the return is an exchange for damaged merchandise, GRAKO INTERNATIONAL will replace the defective item or part at no cost to the Dealer.

*All requests for returns must be by the Dealer and not the END USER. All end users must contact the Dealer they originally ordered from if they wish to make a return.

Defects

The Dealer needs to inspect the products received and observe any defects or damages before signing and accepting. If the box shows any signs of carrier mishandling: hole(s), crushed corners, worn tops, bottom or edges, etc., the buyer or authorized agent must note the exact description of each carton on the physical inspection report. If any unacceptable damages are observed, you have the right to refuse the item. Clearance and Closeout Items Clearance and closeout items cannot be returned or exchanged. All such sales are final and items are sold “AS IS”.

Warranty

GRAKO INTERNATIONAL warrants to the End User that goods shall be free of defects for a period of One Year from the date of End User receipt of product. Damage resulting from improper handling after merchandise is received by the Dealer or from exposure to weather or extreme atmospheric conditions is not covered by this warranty. This warranty is subject to normal use under normal conditions. Also warranty it depends of the product. Call Grako for more information.

Copyright

Any unauthorized downloading or distribution of any copyrighted material from GRAKO website or from websites to which the website links, without the copyright owner’s permission, is strictly prohibited. All information and pictures available on the website is presumed copyrighted unless noted otherwise and may not be copied, reproduced, distributed, modified, published, or transmitted in any way, without the prior written consent of GRAKO. However, you may print copies of the material for the sole purpose of marketing and selling GRAKO products, provided that you do not delete or change any copyright, trademark, or other proprietary notices.

Customer Service

GRAKO’S phone number should never be given to the End User. Any questions from the End User must be directed to the Dealer. The Dealer may call or email GRAKO INTERNATIONAL customer service department for any assistance required.